Vine Republic Shipping Policy
You must be 21 years of age or older to purchase wine from Vine Republic.com .All packages sent out by Vine Republic.com REQUIRE a signature upon delivery. Customer comments on their order such as "Please leave on back porch" or "Please leave at front door" will be ignored! We will not be able to refund any shipping charges if your package comes back to us because there was no adult to sign for the wine! Fedex will make 3 attempts to deliver your package, if no one is available to sign after the 3rd attempt your package will be returned to Vine Republic. You will be refunded for your order less shipping costs, if you choose to reship your order shipping costs will be applied and charged to your credit card. This also applies to orders that have been refused for no apparent cause. FREE SHIPPING ORDERS THAT ARE REFUSED OR RETURNED DUE TO ORDER CANCELLATION ARE SUBJECT TO PAYMENT BY THE CUSTOMER TO COVER THE ACTUAL COST OF SHIPPING.
Returns or Exchanges
At Vine Republic we proudly guarantee the quality of all our products and services and customer satisfaction is our first priority.Please inspect your order upon arrival. If for any reason you are dissatisfied with your product or if something is incorrect please, email us within 7 days of receipt of your order on our contact page or call 908 233-1133 Ext #2. Please note we will be unable to refund, return or exchange after the 7 day period has expired.
If you receive a notification from Fedex concerning your package being damaged during transit, you must refuse your order upon arrival and notify Vine Republic immediately.You assume responsibility once you sign the release form. Damaged or corked bottles must be returned to us in order to receive credit back.Empty wine bottles or corks will not be accepted as a return .
If you place an order during hot conditions there is a high risk of damage to your wine. We suggest that you should leave a note in shipping instructions to have your shipment held until the cooler weather arrives.It is recommended that you use 2 day shipping during warm months. Please note that if you do not specify a later date your order will be sent out that week. Heat damaged wines are non-refundable without the proper precautions stated above.
Sometimes items sell out or quantity is reduced before the website inventory update takes place. If it is a limited item or a no longer available item we will ship you the balance of what is available. We will call or email you concerning your order if there is a problem.You may confirm the availability of a wine by calling 908 233-1133 Ext #2.
Reviewing Your Order
Please review your order carefully before checkout, be sure that credit card , shipping address and email are correct and vintage change box has been reviewed. Shipping delays and non-refundable shipping costs could occur from incorrect information. Your tracking information will be sent to the provided email, if you do not receive your tracking number please check your spam mail.
Shipping Days are Monday - Friday there are no shipments on holidays. We reserve the right to postpone wine orders if the weather conditions in our area are unsuitable to ship.
Fedex Express 1 day or 2 day must be placed by Wednesday 9 am to arrive at your destination by the weekend.
Estimated time for ground shipping:
West Coast North and South 4-5 business days.
Mid West 3-5 business days.
North East Coast 1-2 business days.
South East Coast 2-3 business days.
We currently do not ship Internationally.